À VOTRE SERVICE

Nous recherchons votre plaisir au volant

À VOTRE SERVICE

Nous recherchons votre plaisir au volant

NOTRE ENGAGEMENT

Nous sommes l’official service partner pour toutes les marques du groupe Fiat Chrysler Automobiles, la seule « marque des marques ». Une garantie pour les automobilistes et leur point de contact avec le Groupe. Nous travaillons avec des personnes, aux côtés de chaque marque, pour offrir l'assistance aux clients pour toutes les exigences après-vente afin d'assurer leur satisfaction et fidélisation.
Notre mission se base sur les valeurs suivantes :
  • Unicité, résultat d'une tradition inimitable et d'un engagement quotidien vers le futur,
  • Authenticité, qui guide une équipe expérimentée et déterminée qui rend notre voix sincère et convaincante;
  • Originalité, parce que Mopar représente une partie essentielle du groupe qui projette, développe et fabrique les véhicules du groupe Fiat Chrysler Automobiles, ce qui lui permet de garantir des produits originaux et de qualité;
  • Emotion, conséquence de notre passion pour les automobiles et de notre attention envers ceux qui les conduisent;
  • Confiance, fondée sur notre savoir-faire, compétence, transparence et responsabilité ;
  • Dévouement, parce que nous sommes proches de nos clients, de leurs désirs et de leurs exigences;
  • Innovation, parce que nous voulons que nos produits soient toujours à l’avant-garde, en mesure de guider le développement du marché et à la pointe de la technologie et des performances;
  • Durabilité , Durabilité du fait que nos choix sont orientés vers le moindre impact environnemental possible, pour conjuguer les besoins d'aujourd'hui avec ceux des futures générations.
Pour nous, conduire représente la pleine expérience d'une expression personnelle. Le plaisir de la découverte, le frisson de la course ou le confort de l'habitude – le désir de vivre à fond chaque journée: quel que soit le rêve de nos clients, nous les aidons à le réaliser en qualité de partenaire..

MOPAR® VEHICLE PROTECTION

Un rapport privilégié
Mopar® Vehicle Protection maintient votre véhicule dans des conditions optimales

Lorsque vous achetez un véhicule et que vous choisissez un contrat de service Mopar® Vehicle Protection, vous bénéficiez d'un soutien maximal, un éventail de services sur mesure conçus pour vous assurer un bon maintien sur route, une voiture sûre, efficace et toujours en parfait état.
Pour éviter tout risque, Mopar® Vehicle Protection (MVP) a été créée dans le but d'assurer une expérience de conduite toujours agréable et rassurante, et met à disposition un portefeuille de produits incluant un large éventail de garanties prolongées et de plans de maintenance. Chaque plan offre différents niveaux en termes de durabilité et de kilométrage, et est conçu pour répondre aux différents besoins de conduite de nos clients.

Nos contrats de service garantissent une assistance faite par des techniciens hautement qualifiés dans les garages agréés FCA, et l'utilisation des équipements et des outils appropriés, et des pièces de rechange d'origine.

MOPAR® HERITAGE

Une glorieuse histoire qui dure depuis 80 ans
Le nom Mopar® est né chez Chrysler en 1920 en réunissant les mots «Motor» et «Parts». La naissance officielle de la marque est enregistrée en 1937: Mopar® commence son activité comme producteur de pièces de rechange et de pièces originales des modèles Chrysler.
La marque commence à se faire connaître dans les années 60, lorsque les voitures sportives américaines s'imposent dans le monde grâce aux résultats obtenus lors des compétitions. Lorsque la Chrysler Corporation réalise les voitures Dodge et Plymouth, Mopar® lance une ligne de pièces de rechange conçue expressément pour les véhicules consacrés aux courses. C'est ainsi que voit le jour Mopar® Performance Parts, spécialisé dans la production de pièces de rechange visant à optimiser les performances de ce genre de voitures.
Peu à peu, Mopar® devient synonyme de «muscle car», catégorie regroupant la plupart des voitures qui, dans les années 70, ont fait la gloire du monde sportif automobile. Depuis, Mopar® poursuit constamment la satisfaction de ses clients, en optimisant les performances et le confort des voitures qu'ils conduisent chaque jour. Aujourd'hui, Mopar® se charge également de l'assistance technique et fournit un support à la clientèle, en mettant son expérience au service de ceux qui choisissent des voitures du groupe Fiat Chrysler Automobiles.

MARQUES

FCA est le groupe automobile international qui conçoit, construit et vend des véhicules de grande diffusion. Les marques faisant partie du groupe sont les suivantes: Fiat, Alfa Romeo, Lancia, Fiat Professional et Abarth, ainsi que Maserati.
L’entreprise a étendu sa présence mondiale grâce au partenariat avec le Chrysler Group LLC dont la gamme de produits regroupe les voitures des marques Chrysler, Jeep®, Dodge, Ram et SRT. Le groupe compte également Magneti Marelli, Teksid et Comau, marques appartenant au secteur équipementier et des systèmes de production.
FCA dispose d'un savoir-faire technologique parmi les plus novateurs du marché, représentant ainsi une entreprise multinationale forte, dont la présence est parfaitement équilibrée et richement diversifiée à travers le monde.
Fiat
FIAT, une histoire plus que centenaire. La marque italienne offre des solutions concrètes, immédiatement disponibles et accessibles à tous depuis 1899.
Fiat produit des voitures où style et design fonctionnel se fondent, et où l'utilisation et la gestion quotidienne ont des prix contenus. L'innovation technologique est le cœur de chaque projet ; la marque s'est toujours tournée vers le futur, pour améliorer le confort au volant, garantir la sécurité de ses clients et offrir des automobiles respectueuses de l'environnement.
Lancia
Caractère italien, tempérament international : telle est la véritable nature de Lancia, une marque dont la prestigieuse histoire commence en 1906,
qui a su innover chemin faisant, sans jamais perdre son empreinte originelle. Les modèles exclusifs qui composent la gamme actuelle en sont les meilleurs témoins: un raffinement artisanal et des solutions technologiques mettent le futur au goût du jour.
Fiat Professional
Les origines de Fiat Professional, marque du groupe FCA Italy S.p.A. qui construit des véhicules commerciaux légers, remontent à 1974. Un partenaire pour les entreprises,
grandes et petites, qui met à leur disposition une vaste gamme de modèles, parfaite pour travailler et satisfaire chaque exigence de transport. Les véhicules commerciaux de Fiat Professional obtiennent d'excellents résultats sur le plan commercial et sont récompensés au niveau international. Au total, depuis 2006, les vèhicules Fiat Professional ont reçu cinq fois le prix International Van of the Year.
Chrysler
Le goût du travail. S'assurer une place d'honneur sans oublier ses origines : telle est la grande caractéristique de la marque Chrysler et de ses véhicules. Chrysler construit
des automobiles pour tous les goûts depuis 1925 : pour ceux qui ne recherchent qu'un simple moyen de transport aux grands amateurs du monde des quatre roues. La grande tradition de la marque est poussée par l'alliance avec le Groupe Fiat : tout en conservant les caractéristiques qui ont toujours distingués les modèles Chrysler à travers le temps, la technologie, la responsabilité environnementale et l'engagement pour le futur deviennent, entre autres, les principales intentions de la marque.
Alfa Romeo
Chez Alfa Romeo, tout est question de design dans un pur style italien. Une icône unique et inégalable. Les lignes fluides et élégantes des modèles Alfa Romeo
rappellent l'esprit sportif qui a toujours caractérisé cette marque historique. Un héritage fait de succès et de passion qui se reflète sur les voitures qui allient la perfection aux émotions, la technologie de pointe, la sécurité, le confort et un plaisir authentique au volant. Aujourd'hui, Alfa Romeo est synonyme d'agilité et de performances, une passion née en 1910 qui ne s'est jamais éteinte.
Abarth
Abarth, et tout se transforme comme par magie. La maison légendaire, fondée en 1949 par Karl Abarth, est devenue un mythe dans le monde des compétitions avec
la victoire de 10 championnats du monde, 113 records et championnats monomarque de succès. La marque, ressuscitée en 2007, s'occupe encore de la production et de la commercialisation de voitures de tourisme, autos de compétition et kits de transformation pour des résultats uniques. Les voitures Abarth sont à l'image du scorpion qui les représente: petites mais "méchante".
Jeep
Avec plus de 70 ans d'histoire légendaire, Jeep® est une marque au caractère unique et particulier, depuis toujours tourné vers l’aventure.
Depuis 1941, Jeep® représente l’excellence technique du tout terrain, un point de référence pour tous ceux qui aiment dépasser leurs limites et n'acceptent aucun compromis. Confort, polyvalence, fonctionnalité et performances assurées même dans les situations critiques sont les éléments forts qui caractérisent le mieux la marque représentée par la grille aux sept fentes.

DURABILITÉ

Mopar contribue directement à l’engagement de Fiat Chrysler Automobiles qui a choisi d'honorer l'environnement et la société avec responsabilité. Notre attention constante est issue des principes de l’excellence industrielle : jour après jour, nous réduisons l’impact de nos stocks, nous optimisons les transports, nous limitons le gaspillage, vers un idéal de logistique efficace. En contact direct avec les clients depuis des années, nous sommes conscients de notre potentiel en divulguant la culture de la durabilité à travers l'offre de pièces de rechange et en encourageant l'utilisation d'instruments de diagnostic et les contrôles écologiques.

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CONTACTEZ-NOUS

Company

FCA Italy S.p.A.

Corso G. Agnelli 200, 10135 Turin, Italy

Turin Companies Register / Tax code no. 07973780013.

Company capital 850.000.000 Euros, fully paid up

A single shareholder company

Legal notes - General conditions of use

Site conditions of use

Access to this site (the "Site") involves the acceptance of the following terms and conditions. These terms and conditions may be updated and/or modified at any time by FCA Italy S.p.A. ("FCA"), at its sole discretion, without the need to notify users in advance.

Access to the Site and use of its content

FCA assumes no liability of whatever kind in respect of access by users to this Site or their use of the Site contents.

Site contents

All contents of the Site (news, photos, videos, sounds, marks, logos, domain names, software applications, graphic layouts, technical documentation and manuals, etc.) and their related rights are reserved. Such contents can therefore be consulted only for purposes of personal information, any other use being expressly prohibited without the prior written consent of FCA. Although the information contained in this application was collected and shown responsibly and accurately in this web site, no warranty is given about the accuracy, completeness, usefulness or the possible utilisation by users, FCA expressly excludes any responsibility as for errors, imprecision or omissions about such data. Some pages of the Site may contain information about future plans and intentions, which are described from time to time by the use of terms such as "expect", "estimate", "foresee", "present" and "plan". Such statements do not by their nature involve any commitment by FCA, which therefore does not accept any liability with regard to their realisation.

Intellectual and industrial property

All contents of the Site - including the brands mentioned or displayed on the Site, designs and patents related to products on the Site - are all subject to copyright and other applicable regulations on the protection of intellectual and industrial property and may not therefore be reproduced, modified or used, in whole or in part, without the prior written consent of FCA or of the right holders.

Products and prices

The information and images - including the colours of products - concerning equipment, exterior appearance, performance, dimensions and weights, prices, fuel consumption, operating costs, etc. relating to products on the Site are subject to continuous updating and can describe accessories and optional equipment that are not part of standard equipment. These data should therefore be considered only approximate and subject to errors and inaccuracies. FCA may at any time, at its sole discretion, make structural or formal changes to the vehicles described on the Site, or to the vehicle colour shades or standard equipment. The prices listed on the Site are not binding since they are merely recommended by FCA to its distribution network. FCA therefore invites users to contact their branches and authorised Dealerships for the latest specific information on products on the Site.

Responsibility

FCA assumes no liability for the information and statements contained in the Site pages. In particular, they do not contain an implied promise or guarantee concerning the composition, fitness for any particular purpose of products or the non-infringement by the Products of laws or patents. Some links to other web sites may appear on the Site. FCA therefore has no influence on the configuration, availability, accessibility and content of pages connected to the Site via links, and offers no guarantee over the topicality, accuracy, completeness or quality of information reported in them. FCA cannot be held liable for any direct or indirect damage, including loss of profit, arising from the use or inability to use the Site and its content, or sites linked to it directly or indirectly, as well as any errors or omissions.

Third party intellectual property

This web site is operated by FCA. FCA respects the intellectual property rights of third parties. Some material on this Site may be published and made available on the Site by third parties without the permission of FCA. FCA policy does not allow materials that infringe rights of third parties to remain on the site, and the accounts of users who infringe these rights will be deleted once the infringement is brought to the attention of FCA. If a user believes that any of the materials on the Site infringes its rights, that user must send a note to FCA containing the following information: i. identification of the right infringed or, in the case of multiple infringements, a list of all infringements identified; ii. identification of the material contained on the Site that infringes the above right(s) of which he or she is requesting removal or disablement, accompanied by information enabling FCA to identify the subject of the infringement(s); iii. data necessary to contact the owner of the infringed right(s) including address, telephone number and, if available, e-mail; iv. a declaration stating that the use of the material in question has not been authorised by the owner of the right(s), by their agents or by their legal representatives v. a declaration stating that the information submitted to FCA is accurate and, in the knowledge that criminal penalties will be incurred in the event of false declarations, that they are in possession of authorisation to act on behalf of the owner of the infringed right(s) vi. a signature, real or electronic, of the person authorised to act on behalf of the owner of the infringed right(s).
The above note shall be sent by registered mail to the following address:

FCA Italy S.p.A.
c.a. Mopar®
c.a. Mopar EMEA Communication & Web
Largo Senatore Agnelli 5
10040 Volvera(TO) - Italy

Applicable law and jurisdiction

Without prejudice to any other rights that users benefit from by virtue of other national or international laws, these site conditions of use are subject to Italian law and will be construed in accordance with that law (except for the rules on legal conflicts), including any dispute over the existence, validity and enforceability of these site conditions of use and any other agreement that refers to them. Within the above limits, the competent court to settle any dispute arising over these site conditions of use and any other agreement that refers to them will be the court of Turin.

Privacy Policy

GENERAL INTRODUCTION

This Policy is intended to describe the management of this website owned by FCA Italy S.p.A., in relation to the processing of this website’s users/visitors personal data. FCA Italy S.p.A., in line with the current Italian data protection law, undertakes to guarantee the privacy and the security of each website navigator's personal data, even when the Internet is accessed from abroad, consistently with the requirements of the Fiat Group S.p.A. Code of Conduct. The Policy is also given as a short disclosure statement, if a specific detailed one is not provided, pursuant to Article 13 of Legislative Decree 196/03 – Personal Data Protection Code, issued in application of Art. 10 and 11 from European Directive 95/46/CE, to those who interact with the website services, with the purpose of protecting personal data accessible by computer. Detailed information regarding processing, as per Article 13 of Legislative Decree 196/03 – Personal Data Protection Code - is provided, where necessary, in the pages where services are offered. These disclosure statements aim to define the data processing limits and procedures for each service so that the customer/visitor may freely provide consent and authorise collection of his/her personal data and its subsequent use. Please note that the disclosure statement will not be provided for other websites possibly accessed by the user through links.

DATA CONTROLLER, DATA PROCESSORS AND DATA PROCESSING OFFICERS OF THE DATA PROCESSING

The Data Controller is the presiding head of the Information & Communication Technologies department of FCA Italy S.p.A., with registered office in Turin, Corso Agnelli 200, Italy. The Data Processor for this Service is the presiding head of Brand Marketing Communications of FCA Italy S.p.A.. The personal data that you have provided may be handled by Data Processing Officers, including external, responsible for managing the requested service and by Data Processor(s).

TYPE OF DATA PROCESSED AND PURPOSE OF PROCESSING

This website offers informative and interactive content. During website navigation, information regarding the customer, or more generally regarding the visitor to the site, may be acquired as follows:

NAVIGATION DATA

During normal operation, the IT systems and software procedures used to run this site collect some personal data, which are implicitly transmitted through the use of Internet communication protocols. This information is not collected in order to be associated with identified data subjects, but could, due to their own nature, and if processed and integrated with third-party data, allow Users to be identified. IP addresses, browser type, operating system, domain name and website referring or exit pages, information on pages visited by the User within the site, access time, navigation length on each page, clickstream analysis and other parameters regarding the operating system and the user IT environment, all fall under this category of data. This technical/IT data are collected and used on an aggregated and anonymous basis exclusively to improve quality of service and obtain statistics on website use. These technical data are collected and used in an aggregated and anonymous way for the sole purpose of: 1. improving the quality of the service and optimize the functionality of the website; 2. understanding user behavior in order to improve online communication; 3. providing statistical information concerning the use of the website

GEOGRAPHICAL LOCATION DATA

Upon previous consent of the user, the website may process geographical location data - in a discontinuous way - to provide the services that user has requested.

DATA VOLUNTARILY SUPPLIED BY THE CUSTOMER/VISITOR

These cases involve the customer/visitor entering his/her personal data on the website after reading detailed information in order to access personally selected services. "Opt-in" and "Opt-out" policies: in all cases, appropriate detailed information is provided and, where required, consent for the processing of personal data is obtained before a given service is activated. Said consent may be revoked at any time, whereby the ability to use the service in question is lost. Specific information is gradually provided or displayed on pages of the website that offer specific services on request.

DATA FROM MINORS

FCA Italy S.p.A. does not allow minors under 18 years of age to supply personal data.

DATA PROCESSING RULES

The data processing will be performed through automated means (ie. using electronic procedures) and/or manually (ie. on paper) for the time necessary to achieve the purposes for which the data were collected and in compliance with current data protection law.

TECHNOLOGIES
Cookies

Cookies (1) are not used for the transmission of personal information. The use of session cookies (which are not permanently stored on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers required to enable a safe and efficient website navigation. Session cookies used on this website avoid the use of other technologies that could potentially compromise the privacy of the users navigation and do not allow the acquisition of personal identification data. This website also uses persistent cookies, i.e. cookies that are stored on the computer hard disk until their expiration or cancellation by the users/visitors. The deletion of cookies does not preclude the use of websites. Through persistent cookies users/visitors to the site (or any other user that use the same computer) are automatically recognized at each visit. The user/visitor may set the computer browser in order to accept/refuse all cookies or receive a notice each time a cookie is proposed, in order to decide whether to accept it or not (2).

Javascript

This is a technique used as an alternative to direct analysis of Web server log files. It consists of collecting and processing navigation data using dedicated JavaScript code in the HTML pages deemed of interest.

EXTERNAL SERVICES
Sophus

This website uses the external Web analysis service provided by SOPHUS, which uses javascript technology to allow the website to analyze how Users use this website. The information regarding the use of the website by the user (including his/her IP address) will be sent and stored on SOPHUS servers (UK). SOPHUS will use this information to track and examine the use of the website, to create reports on website activities for the website operators, and to provide other services related to website activities and to the use of Internet. SOPHUS may also transfer this information to third parties where required by law or when these third parties process the abovementioned information on behalf of SOPHUS. SOPHUS will not associate your IP address with any other data owned by SOPHUS. By using this website, the User consents to the processing of his/her personal data by SOPHUS for the abovementioned purposes and procedures.

Google Analytics

This website uses the external Web analysis service provided by Google Analytics, which uses javascript technology to allow the website to analyze how users use this website. The information regarding the use of the website by the user (including his/her IP address) will be sent and stored on Google Analytics servers. Google Analytics will use this information to track and examine use of the website, to create reports on site activities for the website operators, and to provide other services related to website activities and to the use of the Internet. Google Analytics may also transfer this information to third parties where required by law or when these third parties process the abovementioned information on behalf of Google Analytics. Google Analytics will not associate your IP address with any other data owned by Google Analytics. By using this website, the User consents to the processing of his/her personal data by Google Analytics for the abovementioned purposes and procedures.

CONNECTION TO THIRD PARTY SITES

It is possible to link to other websites from this website; the ability to do so is clearly indicated in order to inform the user/visitor that he/she is leaving the FCA Italy S.p.A. website. The user/visitor should note that these websites are not the property or responsibility of FCA Italy S.p.A. as they are fully managed by other companies and/or organizations. It is therefore necessary to verify and accept their data protection policies. FCA Italy S.p.A. consequently declines all responsibility for requests and/or release of personal data to third-party sites.

DATA SUBJECT’S RIGHTS

The data subject has the right at any time to obtain confirmation of the existence of the data and to know its contents and origin, to check its accuracy or request integration, updating or correction (Art. 7 of Legislative Decree 196/03). Pursuant to this Article the data subject has the right to request the complete and updated list of all the data processors, to request cancellation, anonimyzation or blocking of data that have been processed unlawfully and may refuse, for legitimate reasons, their processing. To exercise these rights and in case of any problem or further requests for clarification related to what above mentioned, please write to:

FCA Italy S.p.A.
Customer Experience & CRM
Data Protection Office
C.so Agnelli 200
10135 Torino.

POLICY CHANGES

This Privacy Policy governs the methods for processing personal data provided by customers/visitors when navigating our website. These methods may need to be modified as a result of new laws entering into force or after examination and updating of User services. As a result, our policy may be modified over time, and we kindly ask customers/visitors to periodically consult this page.

1) Cookies are pieces of information that are sent by a web server (ie. the website) to the user’s Internet browser. The browser automatically saves the information on the computer and automatically sends it to the server each time the website is accessed.
2) By default, almost all web browsers are set to automatically accept cookies. You can always change the default configuration, that with browser like, for example, Internet Explorer version 6.0 is the average, and disable cookies (i.e. block them permanently), by setting in the specific tab ("Privacy"), the highest level of protection (very high), but we inform you that by disabling such functions the use of the Service can be compromised. In any case, you can also cancel (or delete) cookies from your personal computer , by selecting, on "Internet Options" from Tools menu, the "General" tab and clicking on the Delete Cookies button.
Torino, 22nd February 2013

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