WARRANTY AND
MAINTENANCE

Our commitment to be at your side over time

WARRANTY AND MAINTENANCE

Our commitment to be at your side over time

VEHICLE WARRANTY

A 24 month warranty is included in the purchase price of your vehicle, starting from the moment the vehicle is handovered and has come with unlimited mileage.

The warranty covers the car against manufacturing defects, which will be resolved free of charge using genuine or reconditioned spare parts.
Operations under warranty are carried out by Dealerships and include:
  • repair or replacement of the faulty component
  • labour time required for the part replacement or repair
  • supply of consumable materials needed to carry out the repair under Warranty.

ROADSIDE ASSISTANCE

Whenever, wherever, roadside assistance offers:
MOBILE WORKSHOP
If your vehicle is not in condition to continue the journey, don’t worry: you will receive the help of an operator who will reach you. And if your car can’t move autonomously, it will be towed on the nearest Fiat Dealership.
TOWING
If your vehicle is damaged and consequently cannot move, no problem: a rescue vehicle will tow it to your Dealership or to the nearest Fiat Dealership.
COURTESY CAR
If the repair of your vehicle takes more than four hours, you can count on the comfort of a courtesy vehicle available for a maximum of four working days + non-working days.
CONNECTION EXPENCES
Transfer costs (taxis and other means of transport) incurred during your vehicle stop will be reimbursed.
RETURN HOME OR ONWARD JOURNEY
If your vehicle is immobilised more than 50 Km / 31 miles from your home, the expenses for your return or for the continuation of your journey (by train or plane) will be reimbursed.
HOTEL ACCOMODATION
If your vehicle is immobilised more than 50 Km / 31 miles from your home, there is a great solution: you will be hosted in a local four-star hotel, for up to five nights.
REPAIRED VEHICLE RECOVERY
If your vehicle is immobilised more than 50 Km / 31 miles from your home, don’t worry: you will be reimbursed for travel expenses incurred to recover your repaired vehicle.
UNREPAIRED VEHICLE RECOVERY
And if your vehicle is immobilized for more than five days, you can have your vehicle towed to your home or to the Dealership of your city.
INFORMATION SERVICE
Puoi ricevere informazioni in merito ai turni delle Concessionarie Fiat. Utile, non ti pare?
FreeToGo is the mobility program that Mopar® offers to all customers: the possibility of travelling with peace of mind and relying on roadside assistance 365 days a year, 24 hours a day.
FreeToGo brings a series of complete and functional roadside assistance plans valid everywhere in Europe* to Fiat, Alfa Romeo, Abarth, Lancia, Chrysler and Jeep customers.
(*) See the Warranty Certificate of your vehicle for methods, conditions, restrictions and exclusions of the services.

MAINTENANCE

Scheduled servicing
All vehicles require regular servicing.
Therefore, FCA has drawn up a Service Schedule for each model/version to ensure excellent running conditions and efficiency.

Following the Service Schedule means optimising the performance and fuel consumption of your vehicle and, during its life, ensures respect of laws and regulations on emissions and pollution, keeping it in suitable conditions to pass the periodic inspections required by law.

ON-BOARD DOCUMENTATION

Have you misplaced the warranty certificate or your Owner Handbook?
You can browse the Warranty Certificate and the Owner Handbook of your Fiat, Abarth, Lancia, Alfa Romeo, Jeep® or of your Fiat Professional commercial vehicle in electronic format on eLum, the official website of FCA.
Go to the website

WANT TO KNOW MORE?

Select your brand and country for more details.
Go to the website

DO YOU NEED HELP?

Fill out the form to ask for more information on the services offered by Mopar® or send us
a comment or give us some advice.
We will get in touch with you on the provided email address.

CONTACT US

Company

FCA Italy S.p.A.

Corso G. Agnelli 200, 10135 Turin, Italy

Turin Companies Register / Tax code no. 07973780013.

Company capital 850.000.000 Euros, fully paid up

A single shareholder company

Legal notes - General conditions of use

Site conditions of use

Access to this site (the "Site") involves the acceptance of the following terms and conditions. These terms and conditions may be updated and/or modified at any time by FCA Italy S.p.A. ("FCA"), at its sole discretion, without the need to notify users in advance.

Access to the Site and use of its content

FCA assumes no liability of whatever kind in respect of access by users to this Site or their use of the Site contents.

Site contents

All contents of the Site (news, photos, videos, sounds, marks, logos, domain names, software applications, graphic layouts, technical documentation and manuals, etc.) and their related rights are reserved. Such contents can therefore be consulted only for purposes of personal information, any other use being expressly prohibited without the prior written consent of FCA. Although the information contained in this application was collected and shown responsibly and accurately in this web site, no warranty is given about the accuracy, completeness, usefulness or the possible utilisation by users, FCA expressly excludes any responsibility as for errors, imprecision or omissions about such data. Some pages of the Site may contain information about future plans and intentions, which are described from time to time by the use of terms such as "expect", "estimate", "foresee", "present" and "plan". Such statements do not by their nature involve any commitment by FCA, which therefore does not accept any liability with regard to their realisation.

Intellectual and industrial property

All contents of the Site - including the brands mentioned or displayed on the Site, designs and patents related to products on the Site - are all subject to copyright and other applicable regulations on the protection of intellectual and industrial property and may not therefore be reproduced, modified or used, in whole or in part, without the prior written consent of FCA or of the right holders.

Products and prices

The information and images - including the colours of products - concerning equipment, exterior appearance, performance, dimensions and weights, prices, fuel consumption, operating costs, etc. relating to products on the Site are subject to continuous updating and can describe accessories and optional equipment that are not part of standard equipment. These data should therefore be considered only approximate and subject to errors and inaccuracies. FCA may at any time, at its sole discretion, make structural or formal changes to the vehicles described on the Site, or to the vehicle colour shades or standard equipment. The prices listed on the Site are not binding since they are merely recommended by FCA to its distribution network. FCA therefore invites users to contact their branches and authorised Dealerships for the latest specific information on products on the Site.

Responsibility

FCA assumes no liability for the information and statements contained in the Site pages. In particular, they do not contain an implied promise or guarantee concerning the composition, fitness for any particular purpose of products or the non-infringement by the Products of laws or patents. Some links to other web sites may appear on the Site. FCA therefore has no influence on the configuration, availability, accessibility and content of pages connected to the Site via links, and offers no guarantee over the topicality, accuracy, completeness or quality of information reported in them. FCA cannot be held liable for any direct or indirect damage, including loss of profit, arising from the use or inability to use the Site and its content, or sites linked to it directly or indirectly, as well as any errors or omissions.

Third party intellectual property

This web site is operated by FCA. FCA respects the intellectual property rights of third parties. Some material on this Site may be published and made available on the Site by third parties without the permission of FCA. FCA policy does not allow materials that infringe rights of third parties to remain on the site, and the accounts of users who infringe these rights will be deleted once the infringement is brought to the attention of FCA. If a user believes that any of the materials on the Site infringes its rights, that user must send a note to FCA containing the following information: i. identification of the right infringed or, in the case of multiple infringements, a list of all infringements identified; ii. identification of the material contained on the Site that infringes the above right(s) of which he or she is requesting removal or disablement, accompanied by information enabling FCA to identify the subject of the infringement(s); iii. data necessary to contact the owner of the infringed right(s) including address, telephone number and, if available, e-mail; iv. a declaration stating that the use of the material in question has not been authorised by the owner of the right(s), by their agents or by their legal representatives v. a declaration stating that the information submitted to FCA is accurate and, in the knowledge that criminal penalties will be incurred in the event of false declarations, that they are in possession of authorisation to act on behalf of the owner of the infringed right(s) vi. a signature, real or electronic, of the person authorised to act on behalf of the owner of the infringed right(s).
The above note shall be sent by registered mail to the following address:

FCA Italy S.p.A.
c.a. Mopar®
c.a. Mopar EMEA Communication & Web
Largo Senatore Agnelli 5
10040 Volvera(TO) - Italy

Applicable law and jurisdiction

Without prejudice to any other rights that users benefit from by virtue of other national or international laws, these site conditions of use are subject to Italian law and will be construed in accordance with that law (except for the rules on legal conflicts), including any dispute over the existence, validity and enforceability of these site conditions of use and any other agreement that refers to them.
Within the above limits, the competent court to settle any dispute arising over these site conditions of use and any other agreement that refers to them will be the court of Turin.

Privacy Policy

The personal data (“Data”) of users or visitors to this website (“Users”) which is collected, will be managed by FCA Italy S.p.A. (“We, Us”) in accordance with this Privacy Policy. We may have to update parts of this Privacy Policy from time to time because of changes in the law. If we do make any changes, we will publish them on this website. This Privacy Policy came into force on 04.24.2018 and was updated on 17/05/2021

How is Data collected?

Data may be collected in several different ways:
i. Data, such as contact details, may be provided by customers when they request a specific service;
ii. browsing data, such as IP addresses, pages visited within the website, amount of time spent on the website, and clickstream analysis may be collected when Users visit our websites. While we do not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information or by using other information collected);
iii. cookie data may also be collected. These are small text files which remember the websites that have been visited. This provides for a better user experience the next time the websites are visited. More information on cookies can be found in our Cookie Policy.

Why is this Data processed?

We will process the Data collected to provide the User with the service they have requested. We will also perform surveys on customer satisfaction related to the quality of our goods and services, provided that it is in our legitimate interests to do so. If a User consents to us doing so, we will send them relevant marketing information and carry out market research about our products and services so that they don’t miss out on current offers. If Users tell us that they want to receive communication that is specific to them, then we will analyse their personal preferences, interests or behaviours so that we can send them customised communication that we think they might like. If Users tell us that they are interested in receiving relevant offers from others companies that might interest them, then we will share their Data with companies in our group and selected partners in the automotive, financial, insurance and telecommunication sectors with whom we work closely. As we are always looking to make the User’s experience better, we also use the Data to improve our websites. We normally process the Data by automated or electronic means through our websites and mobile apps. We also process data through electronic means, including e-mails and by phone (e.g. SMS, MMS and fax).

Who processes the data?

The Data may be processed by natural persons and/or legal entities (“processors”), acting on our behalf under our specific instruction or contractual obligations. We may send the Data to third parties to comply with legal obligations, or for security purposes.

What about Links to Third Party websites?

Our websites often contain links to third party websites. Those websites are the responsibility of the relevant third party and we cannot accept responsibility for any information or Data inputted into those websites.

Who is the data controller?

The data controller is FCA Italy S.p.A., with registered office in Corso Giovanni Agnelli 200 – 10135 Turin, Italy. You can contact the Data Protection team at the email address dpofca@stellantis.com

Where will my data be processed?

Processors are usually based in EU Member States but we may transfer the Data in countries outside of the European Economic Area (EEA), for example, to store them in databases managed by entities acting on our behalf. These processors of the Data are bound by the instructions we give them to process the Data and must do so in accordance with applicable data protection laws. In the event the Data is transferred outside of the EEA, we will use appropriate measures to guarantee adequate protection of the Data, usually in the form of standard contractual clauses approved by the EU Commission for the transfer of personal data outside of the EEA.

How long will my data be kept?

In providing services requested, we may store your Data for as long as is necessary to protect our interests relating to potential liability related to that service. We will only keep the Data for as long as is deemed strictly necessary to fulfil the purpose for which it was collected. Consent to marketing and other activities unrelated to the performance of the specific service requested may be withdrawn at any time, following which the Data will no longer be used for that purpose. Although the User will not be contacted for that purpose any longer, we may still store it to protect our interests.

What rights do Users have?

Users have the right to:

1. know if any Data is being processed by us and, where applicable, have access to it;
2. rectify any inaccurate information we have or to have it erased when the request is legitimate;
3. restrict the processing of the Data when the request is legitimate;
4. portability, where applicable so that the Data can be obtained in a structured,, ordinarily used and readable format, as well as the right to transfer the Data to other controllers;
5. object to the processing of the Data when the request is legitimate; and
6. lodge a complaint with a supervisory authority in case of unlawful processing of Data.

You can exercise these rights at https://privacyportal.fcagroup.com

The relevant supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can contact the ICO via their website: www.ico.org.uk
The relevant supervisory authority of the data controller is the Italian Data Protection Authority (“Garante”). You can contact Garante via their website: http://www.garanteprivacy.it/web/guest/home_en

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