Mopar® met à disposition des clients Fiat, Alfa Romeo, Lancia, Fiat Professional, Jeep® et Abarth un Service Clients prêt à fournir
des informations sur les modèles et les services, sur le réseau de vente et d'assistance par le biais des réclamations et en offrant les meilleures solutions possibles.
l’assistance routière, active 24 h/24, 365 jours par an pour le remorquage et le dépannage en cas de panne et d'accident.
En cas de besoin, appelez le numéro vert de la marque de votre voiture ou faites demande d'assistance à travers les applis sur votre smartphone ou votre tablette, ou mettez-vous en contact avec le Service Clients sur Twitter.
CUSTOMER SERVICE CLIENTS
Vous avez besoin d'informations ou d'assistance ? Vous cherchez un garage ou un concessionnaire agréé ? Vous souhaitez réserver un essai ? Vous souhaitez connaître les offres promotionnelles de votre marque ?
Vous pouvez contacter le service clients à travers le Numéro Vert Universel disponible dans les principaux pays européens et facile à mémoriser grâce à un système de saisie rapide (par exemple 00 800 Fiat 0000). Rappelez-vous de vérifier si l'appel est gratuit en contactant votre opérateur local de téléphonie.
Vous pouvez également faire demande d'assistance avec Twitter.
Voyager sans soucis signifie pouvoir compter sur l'assistance routière capable d'offrir une large gamme de solutions pour tout problème que vous pourriez rencontrer.
Mopar® a réalisé une série de services qui vont vous permettre d'affronter chaque voyage en toute tranquillité.
Les offres Mopar®:
Si votre voiture reste immobilisée pour cause de panne ou crevaison d'un pneu, batterie à plat, panne d'essence ou erreur de type de carburant, nous envoyons sur place un mécanicien pour la réparer.
VÉHICULE DE COURTOISIE
Si votre véhicule est immobilisé et nécessite une réparation, nous pouvons vous fournir une voiture de courtoisie.
RÉCUPÉRATION DU VÉHICULE RÉPARÉ
Pour un véhicule immobilisé à plus de 50 km du domicile, vous pouvez demander le remboursement des frais de voyage pour récupérer le véhicule réparé.
RETOUR DES PASSAGERS OU POURSUITE DU VOYAGE
Pour un véhicule immobilisé à plus de 50 km du domicile, par train ou avion.
RAPATRIEMENT DU VÉHICULE NON RÉPARÉ *
Pour un véhicule immobilisé à l'étranger au-delà de 5 jours : transport du garage agréé au domicile du client (ou au garage agréé s'il se trouve dans la ville du client).
Sur les horaires d'ouverture des concessionnaires.
Pour un véhicule immobilisé à plus de 50 km du domicile, nous proposons un hébergement à l'hôtel.
FRAIS DE DÉPLACEMENT
Si votre véhicule est immobilisé, nous vous proposons un service Taxi jusqu'à la gare ou un service de location afin que vous puissiez poursuivre votre voyage.
Si votre voiture n'est plus en condition de rouler, nous pouvons la remorquer jusqu'au garage agréé le plus proche.
FreeToGo est le programme de mobilité que Mopar® dédie à sa clientèle : la possibilité de voyager en toute tranquillité et de disposer d'un service d'assistance routière disponible 365 jours/an, 24 h/24.
FreeToGo prévoit pour les clients des véhicules Fiat, Alfa Romeo, Abarth, Lancia et Chrysler et Jeep, une série de programmes d'assistance routière complets et fonctionnels valables dans toute l'Europe*.
(*) Consulter le carnet de Garantie de la voiture qui explique comment profiter des services et contiennent les clauses dictant les conditions, limitations et exclusions diverses.
Pour prolonger l'assistance routière de votre automobile jusqu'à 8 ans, découvrez FreeToGo++
Remplissez le formulaire pour une demande d'informations sur les services Mopar®,
nous signaler un problème ou nous suggérer une amélioration.
Un de nos opérateurs se mettra en contact avec vous à l'adresse e-mail que vous aurez indiquée.
Access to this site (the "Site") involves the acceptance of the following terms and conditions. These terms and conditions may be updated and/or modified at any time by FCA Italy S.p.A. ("FCA"), at its sole discretion, without the need to notify users in advance.
Access to the Site and use of its content
FCA assumes no liability of whatever kind in respect of access by users to this Site or their use of the Site contents.
All contents of the Site (news, photos, videos, sounds, marks, logos, domain names, software applications, graphic layouts, technical documentation and manuals, etc.) and their related rights are reserved. Such contents can therefore be consulted only for purposes of personal information, any other use being expressly prohibited without the prior written consent of FCA.
Although the information contained in this application was collected and shown responsibly and accurately in this web site, no warranty is given about the accuracy, completeness, usefulness or the possible utilisation by users, FCA expressly excludes any responsibility as for errors, imprecision or omissions about such data.
Some pages of the Site may contain information about future plans and intentions, which are described from time to time by the use of terms such as "expect", "estimate", "foresee", "present" and "plan". Such statements do not by their nature involve any commitment by FCA, which therefore does not accept any liability with regard to their realisation.
Intellectual and industrial property
All contents of the Site - including the brands mentioned or displayed on the Site, designs and patents related to products on the Site - are all subject to copyright and other applicable regulations on the protection of intellectual and industrial property and may not therefore be reproduced, modified or used, in whole or in part, without the prior written consent of FCA or of the right holders.
Products and prices
The information and images - including the colours of products - concerning equipment, exterior appearance, performance, dimensions and weights, prices, fuel consumption, operating costs, etc. relating to products on the Site are subject to continuous updating and can describe accessories and optional equipment that are not part of standard equipment. These data should therefore be considered only approximate and subject to errors and inaccuracies.
FCA may at any time, at its sole discretion, make structural or formal changes to the vehicles described on the Site, or to the vehicle colour shades or standard equipment.
The prices listed on the Site are not binding since they are merely recommended by FCA to its distribution network.
FCA therefore invites users to contact their branches and authorised Dealerships for the latest specific information on products on the Site.
FCA assumes no liability for the information and statements contained in the Site pages. In particular, they do not contain an implied promise or guarantee concerning the composition, fitness for any particular purpose of products or the non-infringement by the Products of laws or patents. Some links to other web sites may appear on the Site. FCA therefore has no influence on the configuration, availability, accessibility and content of pages connected to the Site via links, and offers no guarantee over the topicality, accuracy, completeness or quality of information reported in them.
FCA cannot be held liable for any direct or indirect damage, including loss of profit, arising from the use or inability to use the Site and its content, or sites linked to it directly or indirectly, as well as any errors or omissions.
Third party intellectual property
This web site is operated by FCA. FCA respects the intellectual property rights of third parties. Some material on this Site may be published and made available on the Site by third parties without the permission of FCA. FCA policy does not allow materials that infringe rights of third parties to remain on the site, and the accounts of users who infringe these rights will be deleted once the infringement is brought to the attention of FCA.
If a user believes that any of the materials on the Site infringes its rights, that user must send a note to FCA containing the following information:
i. identification of the right infringed or, in the case of multiple infringements, a list of all infringements identified;
ii. identification of the material contained on the Site that infringes the above right(s) of which he or she is requesting removal or disablement, accompanied by information enabling FCA to identify the subject of the infringement(s);
iii. data necessary to contact the owner of the infringed right(s) including address, telephone number and, if available, e-mail;
iv. a declaration stating that the use of the material in question has not been authorised by the owner of the right(s), by their agents or by their legal representatives
v. a declaration stating that the information submitted to FCA is accurate and, in the knowledge that criminal penalties will be incurred in the event of false declarations, that they are in possession of authorisation to act on behalf of the owner of the infringed right(s)
vi. a signature, real or electronic, of the person authorised to act on behalf of the owner of the infringed right(s).
The above note shall be sent by registered mail to the following address:
FCA Italy S.p.A.
c.a. Mopar EMEA Communication & Web
Largo Senatore Agnelli 5
10040 Volvera(TO) - Italy
Applicable law and jurisdiction
Without prejudice to any other rights that users benefit from by virtue of other national or international laws, these site conditions of use are subject to Italian law and will be construed in accordance with that law (except for the rules on legal conflicts), including any dispute over the existence, validity and enforceability of these site conditions of use and any other agreement that refers to them.
Within the above limits, the competent court to settle any dispute arising over these site conditions of use and any other agreement that refers to them will be the court of Turin.
This Policy is intended to describe the management of this website owned by FCA Italy S.p.A., in relation to the processing of this website’s users/visitors personal data.
FCA Italy S.p.A., in line with the current Italian data protection law, undertakes to guarantee the privacy and the security of each website navigator's personal data, even when the Internet is accessed from abroad, consistently with the requirements of the Fiat Group S.p.A. Code of Conduct.
The Policy is also given as a short disclosure statement, if a specific detailed one is not provided, pursuant to Article 13 of Legislative Decree 196/03 – Personal Data Protection Code, issued in application of Art. 10 and 11 from European Directive 95/46/CE, to those who interact with the website services, with the purpose of protecting personal data accessible by computer.
Detailed information regarding processing, as per Article 13 of Legislative Decree 196/03 – Personal Data Protection Code - is provided, where necessary, in the pages where services are offered. These disclosure statements aim to define the data processing limits and procedures for each service so that the customer/visitor may freely provide consent and authorise collection of his/her personal data and its subsequent use.
Please note that the disclosure statement will not be provided for other websites possibly accessed by the user through links.
DATA CONTROLLER, DATA PROCESSORS AND DATA PROCESSING OFFICERS OF THE DATA PROCESSING
The Data Controller is the presiding head of the Information & Communication Technologies department of FCA Italy S.p.A., with registered office in Turin, Corso Agnelli 200,
Italy. The Data Processor for this Service is the presiding head of Brand Marketing Communications of FCA Italy S.p.A..
The personal data that you have provided may be handled by Data Processing Officers, including external, responsible for managing the requested service and by Data Processor(s).
TYPE OF DATA PROCESSED AND PURPOSE OF PROCESSING
This website offers informative and interactive content. During website navigation, information regarding the customer, or more generally regarding the visitor to the site, may be acquired as follows:
During normal operation, the IT systems and software procedures used to run this site collect some personal data, which are implicitly transmitted through the use of Internet communication protocols.
This information is not collected in order to be associated with identified data subjects, but could, due to their own nature, and if processed and integrated with third-party data, allow Users to be identified.
IP addresses, browser type, operating system, domain name and website referring or exit pages, information on pages visited by the User within the site, access time, navigation length on each page, clickstream analysis and other parameters regarding the operating system and the user IT environment, all fall under this category of data.
This technical/IT data are collected and used on an aggregated and anonymous basis exclusively to improve quality of service and obtain statistics on website use.
These technical data are collected and used in an aggregated and anonymous way for the sole purpose of:
1. improving the quality of the service and optimize the functionality of the website;
2. understanding user behavior in order to improve online communication;
3. providing statistical information concerning the use of the website
GEOGRAPHICAL LOCATION DATA
Upon previous consent of the user, the website may process geographical location data - in a discontinuous way - to provide the services that user has requested.
DATA VOLUNTARILY SUPPLIED BY THE CUSTOMER/VISITOR
These cases involve the customer/visitor entering his/her personal data on the website after reading detailed information in order to access personally selected services.
"Opt-in" and "Opt-out" policies: in all cases, appropriate detailed information is provided and, where required, consent for the processing of personal data is obtained before a given service is activated. Said consent may be revoked at any
time, whereby the ability to use the service in question is lost.
Specific information is gradually provided or displayed on pages of the website that offer specific services on request.
DATA FROM MINORS
FCA Italy S.p.A. does not allow minors under 18 years of age to supply personal data.
DATA PROCESSING RULES
The data processing will be performed through automated means (ie. using electronic procedures) and/or manually (ie. on paper) for the time necessary to achieve the purposes for which the data were collected and in compliance with current
data protection law.
Cookies (1) are not used for the transmission of personal information.
The use of session cookies (which are not permanently stored on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers required to enable a safe and efficient website navigation.
Session cookies used on this website avoid the use of other technologies that could potentially compromise the privacy of the users navigation and do not allow the acquisition of personal identification data.
This website also uses persistent cookies, i.e. cookies that are stored on the computer hard disk until their expiration or cancellation by the users/visitors. The deletion of cookies does not preclude the use of websites.
Through persistent cookies users/visitors to the site (or any other user that use the same computer) are automatically recognized at each visit.
The user/visitor may set the computer browser in order to accept/refuse all cookies or receive a notice each time a cookie is proposed, in order to decide whether to accept it or not (2).
(including his/her IP address) will be sent and stored on SOPHUS servers (UK). SOPHUS will use this information to track and examine the use of the website, to create reports on website activities for the website operators, and to
provide other services related to website activities and to the use of Internet. SOPHUS may also transfer this information to third parties where required by law or when these third parties process the abovementioned information on behalf
of SOPHUS. SOPHUS will not associate your IP address with any other data owned by SOPHUS. By using this website, the User consents to the processing of his/her personal data by SOPHUS for the abovementioned purposes and procedures.
(including his/her IP address) will be sent and stored on Google Analytics servers. Google Analytics will use this information to track and examine use of the website, to create reports on site activities for the website operators, and to provide
other services related to website activities and to the use of the Internet. Google Analytics may also transfer this information to third parties where required by law or when these third parties process the abovementioned information on behalf
of Google Analytics. Google Analytics will not associate your IP address with any other data owned by Google Analytics. By using this website, the User consents to the processing of his/her personal data by Google Analytics for the abovementioned
purposes and procedures.
CONNECTION TO THIRD PARTY SITES
It is possible to link to other websites from this website; the ability to do so is clearly indicated in order to inform the user/visitor that he/she is leaving the FCA Italy S.p.A. website.
The user/visitor should note that these websites are not the property or responsibility of FCA Italy S.p.A. as they are fully managed by other companies and/or organizations. It is therefore necessary to verify and accept their
data protection policies.
FCA Italy S.p.A. consequently declines all responsibility for requests and/or release of personal data to third-party sites.
DATA SUBJECT’S RIGHTS
The data subject has the right at any time to obtain confirmation of the existence of the data and to know its contents and origin, to check its accuracy or request integration, updating or correction (Art. 7 of Legislative Decree 196/03).
Pursuant to this Article the data subject has the right to request the complete and updated list of all the data processors, to request cancellation, anonimyzation or blocking of data that have been processed unlawfully and may refuse, for
legitimate reasons, their processing.
To exercise these rights and in case of any problem or further requests for clarification related to what above mentioned, please write to:
FCA Italy S.p.A. Customer Experience & CRM
Data Protection Office
C.so Agnelli 200
User services. As a result, our policy may be modified over time, and we kindly ask customers/visitors to periodically consult this page.
1) Cookies are pieces of information that are sent by a web server (ie. the website) to the user’s Internet browser. The browser automatically saves the information on the computer and automatically sends it to the server each
time the website is accessed.
2) By default, almost all web browsers are set to automatically accept cookies. You can always change the default configuration, that with browser like, for example, Internet Explorer version 6.0 is the average, and disable cookies (i.e. block them
permanently), by setting in the specific tab ("Privacy"), the highest level of protection (very high), but we inform you that by disabling such functions the use of the Service can be compromised. In any case, you can also cancel (or delete) cookies
from your personal computer , by selecting, on "Internet Options" from Tools menu, the "General" tab and clicking on the Delete Cookies button.
Torino, 22nd February 2013