Mopar® met à disposition des clients Fiat, Alfa Romeo, Lancia, Fiat Professional, Jeep® et Abarth un Service Clients prêt à fournir
des informations sur les modèles et les services, sur le réseau de vente et d'assistance par le biais des réclamations et en offrant les meilleures solutions possibles.
l’assistance routière, active 24 h/24, 365 jours par an pour le remorquage et le dépannage en cas de panne et d'accident.
En cas de besoin, appelez le numéro vert de la marque de votre voiture ou faites demande d'assistance à travers les applis sur votre smartphone ou votre tablette, ou mettez-vous en contact avec le Service Clients sur Twitter.
CUSTOMER SERVICE CLIENTS
Vous avez besoin d'informations ou d'assistance ? Vous cherchez un garage ou un concessionnaire agréé ? Vous souhaitez réserver un essai ? Vous souhaitez connaître les offres promotionnelles de votre marque ?
Vous pouvez contacter le service clients à travers le Numéro Vert Universel disponible dans les principaux pays européens et facile à mémoriser grâce à un système de saisie rapide (par exemple 00 800 Fiat 0000). Rappelez-vous de vérifier si l'appel est gratuit en contactant votre opérateur local de téléphonie.
Vous pouvez également faire demande d'assistance avec Twitter.
Voyager sans soucis signifie pouvoir compter sur l'assistance routière capable d'offrir une large gamme de solutions pour tout problème que vous pourriez rencontrer.
Mopar® a réalisé une série de services qui vont vous permettre d'affronter chaque voyage en toute tranquillité.
Les offres Mopar®:
Si votre voiture reste immobilisée pour cause de panne ou crevaison d'un pneu, batterie à plat, panne d'essence ou erreur de type de carburant, nous envoyons sur place un mécanicien pour la réparer.
VÉHICULE DE COURTOISIE
Si votre véhicule est immobilisé et nécessite une réparation, nous pouvons vous fournir une voiture de courtoisie.
RÉCUPÉRATION DU VÉHICULE RÉPARÉ
Pour un véhicule immobilisé à plus de 50 km du domicile, vous pouvez demander le remboursement des frais de voyage pour récupérer le véhicule réparé.
RETOUR DES PASSAGERS OU POURSUITE DU VOYAGE
Pour un véhicule immobilisé à plus de 50 km du domicile, par train ou avion.
RAPATRIEMENT DU VÉHICULE NON RÉPARÉ *
Pour un véhicule immobilisé à l'étranger au-delà de 5 jours : transport du garage agréé au domicile du client (ou au garage agréé s'il se trouve dans la ville du client).
Sur les horaires d'ouverture des concessionnaires.
Pour un véhicule immobilisé à plus de 50 km du domicile, nous proposons un hébergement à l'hôtel.
FRAIS DE DÉPLACEMENT
Si votre véhicule est immobilisé, nous vous proposons un service Taxi jusqu'à la gare ou un service de location afin que vous puissiez poursuivre votre voyage.
Si votre voiture n'est plus en condition de rouler, nous pouvons la remorquer jusqu'au garage agréé le plus proche.
FreeToGo est le programme de mobilité que Mopar® dédie à sa clientèle : la possibilité de voyager en toute tranquillité et de disposer d'un service d'assistance routière disponible 365 jours/an, 24 h/24.
FreeToGo prévoit pour les clients des véhicules Fiat, Alfa Romeo, Abarth, Lancia et Chrysler et Jeep, une série de programmes d'assistance routière complets et fonctionnels valables dans toute l'Europe*.
(*) Consulter le carnet de Garantie de la voiture qui explique comment profiter des services et contiennent les clauses dictant les conditions, limitations et exclusions diverses.
Pour prolonger l'assistance routière de votre automobile jusqu'à 8 ans, découvrez FreeToGo++
Remplissez le formulaire pour une demande d'informations sur les services Mopar®,
nous signaler un problème ou nous suggérer une amélioration.
Un de nos opérateurs se mettra en contact avec vous à l'adresse e-mail que vous aurez indiquée.
Access to this site (the "Site") involves the acceptance of the following terms and conditions. These terms and conditions may be updated and/or modified at any time by FCA Italy S.p.A. ("FCA"), at its sole discretion, without the need to notify users in advance.
Access to the Site and use of its content
FCA assumes no liability of whatever kind in respect of access by users to this Site or their use of the Site contents.
All contents of the Site (news, photos, videos, sounds, marks, logos, domain names, software applications, graphic layouts, technical documentation and manuals, etc.) and their related rights are reserved. Such contents can therefore be consulted only for purposes of personal information, any other use being expressly prohibited without the prior written consent of FCA.
Although the information contained in this application was collected and shown responsibly and accurately in this web site, no warranty is given about the accuracy, completeness, usefulness or the possible utilisation by users, FCA expressly excludes any responsibility as for errors, imprecision or omissions about such data.
Some pages of the Site may contain information about future plans and intentions, which are described from time to time by the use of terms such as "expect", "estimate", "foresee", "present" and "plan". Such statements do not by their nature involve any commitment by FCA, which therefore does not accept any liability with regard to their realisation.
Intellectual and industrial property
All contents of the Site - including the brands mentioned or displayed on the Site, designs and patents related to products on the Site - are all subject to copyright and other applicable regulations on the protection of intellectual and industrial property and may not therefore be reproduced, modified or used, in whole or in part, without the prior written consent of FCA or of the right holders.
Products and prices
The information and images - including the colours of products - concerning equipment, exterior appearance, performance, dimensions and weights, prices, fuel consumption, operating costs, etc. relating to products on the Site are subject to continuous updating and can describe accessories and optional equipment that are not part of standard equipment. These data should therefore be considered only approximate and subject to errors and inaccuracies.
FCA may at any time, at its sole discretion, make structural or formal changes to the vehicles described on the Site, or to the vehicle colour shades or standard equipment.
The prices listed on the Site are not binding since they are merely recommended by FCA to its distribution network.
FCA therefore invites users to contact their branches and authorised Dealerships for the latest specific information on products on the Site.
FCA assumes no liability for the information and statements contained in the Site pages. In particular, they do not contain an implied promise or guarantee concerning the composition, fitness for any particular purpose of products or the non-infringement by the Products of laws or patents. Some links to other web sites may appear on the Site. FCA therefore has no influence on the configuration, availability, accessibility and content of pages connected to the Site via links, and offers no guarantee over the topicality, accuracy, completeness or quality of information reported in them.
FCA cannot be held liable for any direct or indirect damage, including loss of profit, arising from the use or inability to use the Site and its content, or sites linked to it directly or indirectly, as well as any errors or omissions.
Third party intellectual property
This web site is operated by FCA. FCA respects the intellectual property rights of third parties. Some material on this Site may be published and made available on the Site by third parties without the permission of FCA. FCA policy does not allow materials that infringe rights of third parties to remain on the site, and the accounts of users who infringe these rights will be deleted once the infringement is brought to the attention of FCA.
If a user believes that any of the materials on the Site infringes its rights, that user must send a note to FCA containing the following information:
i. identification of the right infringed or, in the case of multiple infringements, a list of all infringements identified;
ii. identification of the material contained on the Site that infringes the above right(s) of which he or she is requesting removal or disablement, accompanied by information enabling FCA to identify the subject of the infringement(s);
iii. data necessary to contact the owner of the infringed right(s) including address, telephone number and, if available, e-mail;
iv. a declaration stating that the use of the material in question has not been authorised by the owner of the right(s), by their agents or by their legal representatives
v. a declaration stating that the information submitted to FCA is accurate and, in the knowledge that criminal penalties will be incurred in the event of false declarations, that they are in possession of authorisation to act on behalf of the owner of the infringed right(s)
vi. a signature, real or electronic, of the person authorised to act on behalf of the owner of the infringed right(s).
The above note shall be sent by registered mail to the following address:
FCA Italy S.p.A.
c.a. Mopar EMEA Communication & Web
Largo Senatore Agnelli 5
10040 Volvera(TO) - Italy
Applicable law and jurisdiction
Without prejudice to any other rights that users benefit from by virtue of other national or international laws, these site conditions of use are subject to Italian law and will be construed in accordance with that law (except for the rules on legal conflicts), including any dispute over the existence, validity and enforceability of these site conditions of use and any other agreement that refers to them.
Within the above limits, the competent court to settle any dispute arising over these site conditions of use and any other agreement that refers to them will be the court of Turin.
PERSONAL DATA COLLECTED
Personal data that may be collected are the following:
personal data provided to receive a specific service (e.g. name and contact details);
browsing data (e.g. IP address, location - country -, information on pages visited by the user within the website, access time on the website, navigation time on each page, clickstream analysis. While the Company does not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information or by using other information collected);
PURPOSE AND PROCEDURE FOR THE PROCESSING
The personal data collected ("Data") may be processed for the following purposes:
giving execution to a specific user request or provide the requested service ("Service");
allowing the Company to perform surveys on customers satisfaction ("Customer Satisfaction") related to the quality of Company goods and services according to the Company legitimate interest;
subject to your express consent, sending commercial communications as well as sending advertising on Company products and services, or performing market researches ("Marketing");
subject to your express consent, analyzing your behaviors, habits and propensity to consume to enhance products and services provided by the Company as well as satisfy your expectations ("Profiling");
subject to your express consent, communicating Data to Company subsidiaries and affiliates, as well as their partners in the automotive, financial, insurance and telecommunication sectors, that will process them to send commercial communications as well as advertising on their products and services, or perform market researches ("Marketing third Party");
improving the user experience on the Company websites.
The Data may be processed in hardcopy, by automated or electronic means including via mail or e-mail, phone (e.g. automated phone calls, SMS, MMS), fax and any other mean (e.g. web sites, mobile apps).
RECIPIENTS OF THE DATA
The Data may be processed by natural persons and/or legal entities, acting on behalf of the Company and under specific contractual obligations, based in EU Member States or in countries outside the EU.
The Data may be communicated to third parties to comply with legal obligations, to execute Public Authorities orders or to exercise a Company right before judicial authorities.
DATA TRANSFER OUTSIDE OF THE EEA
Within its contractual relations the Company may transfer the Data in countries outside of the European Economic Area (EEA), including store them in databases managed by entities acting on behalf of the Company. Databases management and Data processing are bound to the purposes of the processing and are carried out according to applicable data protection law.
In case the Data are transferred outside of the EEA the Company will use any appropriate contractual measures to guarantee an adequate protection of the Data including – among the others – agreements based on the standard contractual clauses adopted by the EU Commission to rule the transfer of personal data outside of the EEA.
LINK TO THIRD PARTY WEBSITES
Third party websites accessible from this website are under the third party responsibility.
The Company declines all responsibility concerning requests and/or provision of personal data to third party websites.
CONTROLLER AND DATA PROTECTION OFFICER TEAM
The Controller is FCA Italy S.p.A., with registered office in Corso Giovanni Agnelli 200 – 10135 Turin, Italy.
You can contact the Data Protection Officer team at the email address email@example.com.
The Data processed to provide the Service and the Customer Satisfaction will be kept by the Company for the period deemed strictly necessary to fulfil such purposes. However, the Company may continue to store these Data for a longer period, as may be necessary to protect Company’s interests related to potential liability related to the provision of the Service.
Data processed for Marketing and Profiling purposes will be kept by the Company from the moment you give consent until the moment you withdraw the consent. Once consent is withdrawn, Data will no longer be used for these purposes, although they may still be kept by the Company, in particular as may be necessary to protect Company’s interests related to potential liability related to this processing unless further clarification are provided by the competent Supervisory Authority in this regard.
DATA SUBJECTS’ RIGHTS
Data subjects can exercise the following rights:
right to access means the right to obtain from the Company whether your Data are being processed and, where applicable, have access to them;
right to rectification and right to erasure means the right to obtain the rectification of inaccurate and/or incomplete Data, as well as the erasure of Data when the request is legitimate;
right to restriction of processing means the right to request suspension of the processing when the request is legitimate;
right to data portability means the right to obtain Data in a structured format, ordinary used and readable, as well as the right to transfer Data to other controllers;
right to object means the right to object to the processing of Data when the request is legitimate, including when the Data are processed for marketing or profiling, if applicable;
right to lodge a complaint with a supervisory authority in case of unlawful processing of Data.
Data subject can exercise the above mentioned rights by writing to FCA Italy S.p.A., Corso Giovanni Agnelli 200 – 10135 Turin, Italy or to the email address firstname.lastname@example.org.