- The Mopar brand turns eighty in 2017.
- An exhibition at the NAIAS opens the year-long celebrations.
- The evolution of a brand that has developed from antifreeze products to global service and from parts to customer care.
- Mopar reaches customers in more than 150 markets worldwide, with over 500,000 products.
- Mopar accompanies all FCA vehicle owners throughout the customer journey.
In 2017 the Mopar brand, launched in 11 August 1937 as a shortened form of the words "Motor Parts", celebrates its eightieth birthday, marking an amazing history extending over eight decades. First introduced as the name of a line of antifreeze products, the Mopar brand has since transformed to encompass total service, parts and customer care for FCA vehicle owners around the globe.
"The Mopar brand holds an unparalleled place in the automotive world, possessing name recognition, scope of service and passionate enthusiasts unmatched by any other service and parts organization in the industry," said Pietro Gorlier, Head of Parts and Service (Mopar), FCA - Global. "From humble beginnings as a simple name for antifreeze products, now the Mopar brand reaches customers in over 150 markets offering parts, service and innovative care throughout the whole customer journey".
After its introduction in 1937, the Mopar brand quickly began to stand for more than just antifreeze. The brand made a name for itself in the muscle-car era of the 1960s, cementing a legacy on the streets and at the dragstrip that by decade's end would have owners referring to their vehicles as "Mopar" cars.
Over the last decade, Mopar has pegged the needle in its push to transform into a global service, parts and customer-care brand for all FCA vehicle owners. In 2008, Mopar Express Lane service, offering fast oil changes and more, was introduced at dealerships, with more than 1,000 operational today in the United States, and more than 1,750 open in more than 20 countries around the world.
Construction is in progress on two new Mopar Parts Distribution Centers (PDCs) in the United States, adding to the brand's current network of more than 50 PDCs established to service the more than 500,000 products in the Mopar portfolio.
In the last decade, Mopar has blazed a trail with a number of industry firsts, including the first smartphone vehicle-information apps, in-vehicle wireless charging and factory-connected tablet technology in the service lane via Mopar wiADVISOR. The Mopar brand also introduced a series of limited-edition Mopar vehicles built at the factory, beginning with the Mopar '10 Challenger. A new special-edition Mopar vehicle has been introduced each year since, the most recent being the Mopar '16 Ram Rebel, with 3,650 limited-run Mopar vehicles sold since that first in 2010.
On the product side, in conjunction with the Jeep® brand, Mopar created a new Jeep Performance Parts line to deliver trail-ready parts to off-roaders. In late 2016, new Mopar Crate HEMI® Engine Kits were brought to market, enabling enthusiasts to drop modern HEMI power into classic, 1975 or earlier, rides.
Celebrating 80 Years of Mopar
Throughout 2017, the Mopar brand will mark its 80th year with a large slate of initiatives, including limited-edition anniversary vehicles, 80th anniversary-themed service, parts and customer-care offers for customers, special merchandise, events, celebrations and much more.
The celebrations will get underway at the North American International Auto Show (NAIAS) 2017, now running in Detroit until 22 January. Befitting the brand's global expansion, media and industry leaders from around the world will have the opportunity to experience the start of the Mopar brand's yearlong birthday party and to view the 80th anniversary-themed Mopar Garage NAIAS display.
Mopar: a decades-long success story now extended to Europe
Starting in 2012, the Mopar brand is now also operating in Europe, supporting all FCA brands as the only partner that knows each model in detail and takes care of all customers' needs, both during purchase and after sales, to personalise the vehicle with exclusive services and accessories.Today, its mission is summed up by the new tag-line "At your service", marking a shift in the brand's positioning, which will appear on all corporate communications, services and products. After all, Mopar's history is all about the brand's ability to provide peace of mind, by looking after FCA cars and light commercial vehicles, and the people driving them in particular.A trusted partner that accompanies the Customer in every phase of the purchasing and owner experience, guaranteeing an extremely high quality range of services, state-of-the-art technologies and innovative products for personalising their vehicle, without compromising on quality and safety, validating each original Mopar part or accessory.
More in detail, Mopar is offering a full range of accessories made to measure for the vehicles of the Group. The products in the catalogue are unique because they were developed by working directly with the design team of the vehicle. In tune with the "At your service" tag-line, the corporate Mopar.eu website will soon be going live with new graphics to better serve customers, dealers and workshops. Contents are being reorganised to present the Mopar world and values in simple, clear and interactive terms. For example, Mopar.eu provides easy access to the Dealer Locator to help customers find the nearest one, reports problems to a dedicated support team and provides help to discover the accessories designed for FCA vehicles. There are also areas dedicated to maintenance, genuine parts, warranty plans and the entire range of FCA aftersales products and services. Aftersales information dedicated to single FCA brands and the Reserved Area, with exclusive services and offers for the owners of Fiat, Alfa Romeo, Lancia, Jeep, Abarth and Fiat Professional vehicles, are just a few clicks of the mouse away.
Furthermore, in authorised workshops, customers will find quick and expert repairs and servicing knowing that they can rely on the quality of genuine spare parts. In addition to the very high level of professionalism of operators and the superior quality of all products used, the FCA network can depend on the efficiency of the 21 Mopar Parts Distribution Centres present in the EMEA Region for prompt supplies. This is demonstrated, for example, by the World Class Logistic Bronze level assigned in 2015 to the Distribution Centre of Volvera near Torino.
Customer Care is another strength of Mopar. The operators of the Customer Services Centre in Arese, among others, answer questions, solve the problems of FCA customers in 22 countries and speak 25 different languages. All this and more under the sign of transparency and rapidity.
To ensure driving pleasure and total peace of mind, Mopar offers Mopar® Vehicle Protection service contracts which comprise a wide and flexible range of extended warranties and service plans that can be transferred if the vehicle is sold. Each plan offers different options in terms of duration and mileage and is designed to meet the different driving requirements of the individual customers, ensuring that the vehicle works as efficiently as possible on the long run.
More information about Mopar products and services for the EMEA Region will be found at http://www.mopar.eu/eu/it/mopar
The birth of Mopar in the United States
In 1937, six years after the creation of the Chrysler Motors Parts Corporation plant at the corporate complex at Highland Park, in Michigan, an in-house team of marketing experts was asked to invent a name for the antifreeze used in Chrysler cars. Mopar was that name.
One of the first presentations of the Mopar name to the public occurred when Chrysler was asked to provide a float for a parade that opened the annual Shriner's convention, held in 1937 in Detroit. So the company built a camel 3 metres high, made entirely of car parts, carrying two signs on the side identifying it as: "Mr. Mopar." A small "mechanical man" named ACCY (for accessories) was placed on the float as if leading the camel.
The '40s and beyond
The war years in the 1940s saw Mopar and Chrysler shift production to military parts, weapons and vehicles. Like all major manufacturers, resources were dedicated to victory in WWII. By mid-decade, after the war, Mopar moved into a building on Jefferson Avenue in Detroit, and soon after in 1947, the Master Tech training program was launched to give Chrysler technicians the best skills possible.
In 1953, Mopar grew in both number of plants nationwide and in number of available parts. The Center Line, Michigan, Mopar Parts Depot opened with much fanfare, a sprawling and bustling parts center that still flourishes. Today, the facility houses more than 1,300 employees and more than 16.5 million parts are shipped out annually from the Center Line complex.
With the birth of the HEMI engine, Chrysler Group race cars hit tracks, launching the high-performance theme that would soon set the tone for the next "personality" of the Mopar brand.
Mopar in the high-performance '60s and '70s
As the 1960s progressed, so did Mopar. Electrical items and glass products were added to the Mopar parts line, and racing was becoming the measure of production cars. Chrysler introduced the 1962-64 Max Wedge performance engines and package cars, and America's love for horsepower took off.
Meanwhile, a group of Chrysler engineers calling themselves the Ramchargers had been working nights and weekends to make their project cars faster at the track. The high-performance parts they developed led to the Mopar Direct Connection brand of racing parts. Direct Connection parts were first given only to professional racers, but later sold to anyone who wanted to dominate at the track. One racer who took notice was "Big Daddy" Don Garlits, an innovator, icon and champion in drag racing who became a lifelong brand ambassador for Mopar. The Garlits and Mopar names stayed intertwined throughout his legendary, record-setting career.
Winning at the track meant sales in the showroom, and Chrysler and its package cars were winners. The ultimate race engine, the 426 HEMI, took tracks by storm in 1964, followed by a takeover of the streets with the 426 Street HEMI in '66. By the late '60s and early '70s, proud Chrysler, Dodge and Plymouth performance enthusiasts had adopted the word Mopar to describe any and all of their vehicles. And the competition learned to fear the name.
The last package cars of the era appeared in 1968, when Chrysler built a series of Dodge Dart and Plymouth Barracuda HEMI Super Stock cars. The legacy remains as these race vehicles are still among the quickest and fastest in the Super Stock categories of NHRA racing. Mopar honors these cars by sponsoring the special NHRA Mopar HEMI Challenge each year.
In the '70s, Mopar also became the first to offer a dedicated parts delivery system, setting a new standard of dealer service. The successful system was refreshed and revamped in the late 1990s.
More changes coming
The 1970s and '80s led to many changes in the auto industry with tightening emissions controls, gas shortages and the end of the muscle-car era. The Direct Connection line of Mopar performance parts launched for all performance enthusiasts, not just racers, and was later changed to Mopar Performance to capitalize on the strong Mopar heritage. By 1987, Chrysler purchased the assets of American Motors and the Jeep brand came into the family, resulting in the addition of Jeep parts and accessories to the expanding Mopar portfolio.
The Mopar Service and Parts Division was growing in new directions, with new goals and ambitions. What had previously been a name squarely aimed at parts and service was now being prepped to move into the new century as a brand that would represent parts, service and total customer care.
A new century begins
The 1990s were less about change and more about strengthening the Mopar foundation. Emphasis was doubled-down on technician training, utilizing programs like the Mopar College Automotive Program (CAP) introduced a few years earlier. In concert with community colleges around the country, the two-year training-internship CAP program supported by Mopar continues to produce the best skilled automotive technicians around.
By the time the new millennium rolled in, training and technology were key words at Mopar. The era also ushered in an updated design of the Mopar Omega M logo, cylinders fired on the new Gen III HEMI engine and Mopar deepened its motorsports participation.
Beginning to pivot to a world of globalization and high-technology vehicles, techniques and tools, Mopar was poised to be a leader in enhancing the customer experience.
Commitment to customer care
In 2008, Mopar unveiled its first Mopar Express Lane operation, a fast oil change and light service business model that would reshape how people viewed service visits to automotive dealerships. Quick turnaround, no appointments required and competitive pricing proved to be on target, and led to the opening of the 1,000th Mopar Express Lane operation in the United States in 2016.
Mopar stayed busy, working on technological innovations designed to improve the customer experience. A number of industry firsts were introduced, including the first smartphone vehicle-information apps for owners and wiTECH, a dealer software diagnosis program used by Mopar technicians to simplify the repair process.
In 2008, paying homage to its performance heritage, Mopar introduced its first factory-built "package car" in 40 years, called the Mopar Dodge Challenger Drag Pak. The 100 package cars sold out quickly, and new Drag Pak models have sold out in subsequent years.
In 2010, the brand produced the first of an ongoing series of limited-edition factory vehicles, the Mopar '10 Challenger. Production was limited to 500 of the vehicles, modified at the factory with Mopar parts and accessories. Other low-run, factory-produced Mopar rides would follow: the Mopar '11 Charger, Mopar '12 300, Mopar '13 Dart, Mopar '14 Challenger, Mopar '15 Dodge Charger R/T and Mopar '16 Ram Rebel.
A global brand
In recent years, Mopar has accelerated its transformation into a brand responsible for the customer journey of all FCA vehicles around globe. Embodying that customer-centric approach, a new "At Your Service" tagline was introduced. By 2016, more than 1,750 Mopar Express Lane locations were operational in more than 20 countries around the world. The brand has also shined on the biggest stages, making regular appearances at international auto shows.
Customers were given the option of adding Mopar accessories during the ordering process and having their vehicle delivered to the dealership with accessories installed and included on the window sticker through a network of 11 Mopar Custom Shops worldwide. The newest Mopar Custom Shops, in Mexico and Brazil, opened in late 2015. Construction began in 2016 on two new Mopar PDCs in the United States, soon to join the current network of over 50 PDCs in more than 20 countries, established to service owners and dealers across the globe.
The Mopar service experience was further enhanced in 2012 when Mopar service lanes were first to incorporate the use of wiADVISOR, a tablet-based service lane check-in tool that immediately downloads vehicle and customer data from the vehicle computer and connects with factory engineering databases to get customers in and out quickly.
While expanding globally, Mopar stayed true to its DNA by supporting drag racers in National Hot Rod Association (NHRA) competition, from Sportsman to professionals. The brand powered to back-to-back NHRA Pro Stock championships in 2012-2013. Mopar-sponsored Dodge Charger R/T fuel teams fielded by Don Schumacher Racing have dominated the NHRA Funny Car class, claiming four championships in the last six years and spearheading the capture of the NHRA Manufacturers Cup by the Mopar and Dodge brands in 2016.
Mopar continued to create parts and accessories to help owners design rides that suit their individual lifestyles. The brand introduced a popular new Jeep Performance Parts line to deliver trail-ready parts to off-roaders and, in late 2016, brought new Mopar Crate HEMI Engine Kits to market, enabling enthusiasts to drop modern HEMI power into classic vehicles from 1975 and earlier.
From its birth 80 years ago, Mopar now serves customers in more than 150 markets, provides total customer care and offers a portfolio of more than 500,000 parts and accessories - a long journey from its humble origins as an antifreeze brand.
During the brand's 80 years, Mopar has introduced numerous industry-first features including:
- Vehicle data management apps: the first adopter of vehicle data manage apps for smartphones, a new customer communication channel;
- wiADVISOR: the first to provide a tablet-based service-lane tool;
- Electronic Vehicle Tracking System (EVTS): the first to market a new interactive vehicle monitoring device able to send the owner an alert when the car is travelling too fast or too far on the basis of preset parameters;
- Wi-Fi: the first to enable customers to make their vehicles into wireless hot spots;
Electronic owners' manuals: the first to introduce traditional owners' manuals in DVD format, and short owners guides